Privacy Policy

1. Information we collect

When you contact us by phone, WhatsApp, the contact form, or email, we collect what you choose to share — typically name, phone number, ZIP / city, appliance type, brand, and a description of the issue.

When you visit the website, our hosting provider may collect basic technical data (IP address, browser, pages visited) for security and operational purposes.

2. How we use your information

To respond to your request, schedule a diagnostic visit, perform the repair, and follow up about warranty matters.

To process payment for services rendered.

To comply with legal obligations and resolve disputes.

3. WhatsApp messages from the contact form

When you submit the contact form, we generate a prefilled WhatsApp message with the details you entered and open it in WhatsApp on your device. The message is only sent to us when you tap "Send" inside WhatsApp. WhatsApp's own privacy practices apply to that conversation.

4. Sharing

We do not sell your personal information.

We may share information with service providers we rely on to operate (for example, payment processors, parts suppliers when ordering a part, or our website host). They are bound to use the information only to provide the service.

We may disclose information when required by law, valid legal process, or to protect our rights, property, or safety.

5. Cookies and analytics

This website does not currently use third-party tracking or advertising cookies. If we add analytics in the future, we will update this policy.

6. Data retention

We retain customer records for as long as needed to provide service, honor warranties, comply with legal and tax obligations, and resolve disputes. After that, we delete or anonymize the data.

7. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

8. Your choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting us. Some information may be retained where required by law (for example, completed-service records for tax purposes).

You may opt out of non-essential communications at any time by replying to a message or asking us by phone or WhatsApp.

9. Security

We use reasonable safeguards to protect customer information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Changes to this Policy

We may update this Privacy Policy occasionally. The version posted on this page with the most recent "last updated" date is the version in effect.

11. Contact

Questions about this Privacy Policy? Reach us at (267) 377-0569 or quickfixsolutions01@outlook.es.